Account Deletion & Data Retention
What happens after you request deletion
To protect your data, we first verify your request against your registered details. You will receive a OTP confirmation message on your registered mobile number. Once the request is verified, we delete your account and the associated personal data within 30 days.
What is deleted, and what may be retained
When we action a verified request, we delete the personal data tied to your account, including your profile and contact details, your health and biomarker data, diagnostic reports, wellness scores, and AI-generated insights. A limited set of data may be retained only where the law requires it, as set out in our Privacy Policy:
| Data | What we do on deletion |
|---|---|
| Profile, account, health and biomarker data, reports, insights | Deleted within 30 days of a verified request |
| Payment and billing records | Retained for the period required under applicable tax and financial law, then deleted |
| Records needed for legal, audit, fraud-prevention, or compliance obligations | Retained only for as long as the law requires, then deleted or irreversibly anonymised |
| Anonymised or aggregated data that cannot identify you | May be retained, as it is no longer personal data |
Deleting your account ends your access to the Services, including your historical reports, health records, and insights. This cannot be undone.
Questions
For anything related to deletion or your data, contact our Grievance Officer and Data Protection Officer, Mr. Arsalan Mubasshir, at info@me100.in.